Effective Date: August 14, 2026

Thank you for shopping with Arbaj Unique Fashion. We aim to provide safe, reliable, and timely delivery of all footwear orders placed through our website.

1. Order Processing

• Orders are generally processed within 1–2 business days after successful order confirmation.
• Orders placed on Sundays or public holidays may be processed on the next working day.
• Once your order is dispatched, tracking information will be shared where available.

2. Estimated Delivery Time

Estimated delivery times are:

• Metro Cities: 3–5 business days
• Other Cities & Towns: 5–7 business days
• Remote Areas: 7–10 business days

Delivery timelines are estimates and may vary depending on the destination, courier service, weather, public holidays, or other unforeseen circumstances.

3. Shipping Charges

Any applicable shipping charges will be displayed during checkout before the order is placed.

Free shipping may be offered on selected products or during promotional campaigns.

4. Order Tracking

After your order has been dispatched, tracking details may be sent to the mobile number or email address provided during checkout.

You can use the tracking information to monitor your shipment.

5. Delivery Attempts

Our courier partners may make multiple delivery attempts.

If delivery cannot be completed due to an incorrect address, recipient unavailability, refusal to accept the package, or other delivery issues, the shipment may be returned to us.

6. Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping information.

Arbaj Unique Fashion will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

7. Delayed Delivery

Delivery may be delayed because of:

• Courier or logistics issues
• Weather conditions
• Public holidays
• Natural disasters
• Transportation disruptions
• Incorrect address or contact information
• Other circumstances beyond our reasonable control

We will make reasonable efforts to assist customers in such situations.

8. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us preferably within 48 hours of delivery.

You may be asked to provide photographs or videos of the package and product for verification.

Eligible cases will be handled according to our Return & Refund Policy.

9. Shipping Availability

Arbaj Unique Fashion aims to deliver products across India, subject to courier availability at the customer's location.

International shipping may not be available.

Contact Information

Business Name: Arbaj Unique Fashion
Legal Name: Arbaj
GSTIN: 32FYVPA4303Q1Z2

Business Address:
Floor No.: Floor No. 1
Building No./Flat No.: Building No. 5
Name of Premises/Building: Arbaj
Road/Street: Thiruvananthapuram Neyyar Dam Road
City/Town/Village: Thiruvananthapuram
District: Thiruvananthapuram
State: Kerala
PIN Code: 695001
India

Customer Support: +91 8882107814

• Thank you for choosing Arbaj Unique Fashion. We appreciate your trust and are committed to providing safe, secure, and reliable delivery with every order.