Refund policy

Effective Date: August 14, 2026

At Arbaj Unique Fashion, customer satisfaction is our priority. We aim to provide quality footwear and a smooth shopping experience. Please review the following Return & Refund Policy before placing an order.

1. Return Eligibility

Customers may request a return within 7 days of receiving the order if:

The product received is damaged or defective.
The wrong product was delivered.
The product is unused and unworn.
The product is returned in its original packaging with tags and accessories intact.
The product is in resalable condition.

Products that have been worn, washed, altered, misused, or damaged after delivery may not be eligible for return.

2. Non-Returnable Products

Returns may not be accepted for:

Used or worn footwear.
Products damaged due to improper use or handling.
Products returned without original packaging or tags.
Products showing signs of washing, alteration, or excessive use.
Clearance or promotional products specifically marked as non-returnable.

3. How to Request a Return

To request a return, contact our customer support within 7 days of delivery.

Customer Support: +91 8882107814

Please provide:

Order number
Customer name and mobile number
Reason for return
Clear photographs/videos of the product, if applicable

Our team may review the request before approving the return.

4. Refund Process

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

Refunds will generally be processed within 5–7 business days after approval.
Prepaid orders will normally be refunded to the original payment method.
COD refunds may be processed through an appropriate bank transfer or UPI method after verification.

The time taken for the amount to appear in your account may depend on your bank or payment service provider.

5. Exchange Policy

Exchange requests may be accepted for:

Incorrect product received.
Damaged or defective product.
Size-related issues, subject to product availability.

Exchange requests should generally be made within 7 days of delivery.

6. Return Shipping Charges

If the return is due to an incorrect, damaged, or defective product received from us, Arbaj Unique Fashion may bear the applicable return shipping cost.

For other eligible returns, the customer may be responsible for return shipping charges.

7. Order Cancellation

Orders may be cancelled before dispatch, subject to the order-processing status.

Once an order has been dispatched, cancellation may not be possible. Customers may then follow the applicable return procedure after delivery.

8. Damaged or Incorrect Orders

If you receive damaged, defective, or incorrect footwear, please contact us preferably within 48 hours of delivery.

Please keep the original packaging and product until the issue has been reviewed. Photographs or videos may be requested for verification.

9. Refund Delays

If an approved refund has not been credited within the expected timeframe, please first check with your bank or payment provider.

If the issue continues, contact our customer support team.

Contact Information

Business Name: Arbaj Unique Fashion
Legal Name: Arbaj
GSTIN: 32FYVPA4303Q1Z2

Business Address:
Floor No.: Floor No. 1
Building No./Flat No.: Building No. 5
Name of Premises/Building: Arbaj
Road/Street: Thiruvananthapuram Neyyar Dam Road
City/Town/Village: Thiruvananthapuram
District: Thiruvananthapuram
State: Kerala
PIN Code: 695001
India

Customer Support: +91 8882107814